Medical Receptionist

Medical Receptionists are responsible for greeting patients as they enter the admitting ward of a hospital or clinic. They also direct patients to appropriate parties, give direction, provide clerical support to the admitting staff, answer telephone calls, and direct callers to the appropriate department or unit.

Whether in a private office or the public sector, you can make helping others a part of your career. The medical field has growth potential and so can you.

Medical Receptionist Courses

This course is 205 hours of instruction, 100% online, and an instructor-led class using a learning management system (LMS) for content delivery. Students registered for the online class will receive an email with login instructions one day before the first day of class.  

This 205-hour training includes:

  • Medical Office Practice Computer Simulation
  • Medical Ethics and Legal Responsibilities
  • Medical Terminology
  • Medical Filing
  • Patient and Coworker Interaction
  • Patient Records
  • Office Maintenance and Management
  • Daily Financial Responsibilities
  • Health Insurance: Filing, Coding, and Billing Overview
  • Written Communication
  • Oral Communication
  • Safety and Emergency Care
  • Understanding Medical Orders
  • Reception Techniques
  • EHR/EMR Overview
Course Name Dates Days Hours Campus Room Register
OSC-3602-IN89 Medical Receptionist 5/15/24- 8/14/24
Registration Deadline 5/9/24
M-Su Online Online Online Register Now

Frequently Asked Questions

The course cost is:

  • Course registration: $188
  • Book: about $255
  • Total: $443

Payment for class is due at the time of registration.


Students must have:

  • Good computer skills
  • An email account
  • Access to a computer with internet

Yes. To be successful in the Quick Careers program, students need to have good computer skills. If you are a beginner on the computer, you should take a course FIRST, to strengthen your computer skills before registering for a Quick Careers course. (Contact the Quick Careers Office at 336-334-4822, ext. 53108 for more information).

As a Quick Careers student, you will need to have access to a computer outside of class to complete the required coursework. Computers used outside of class need to be connected to the internet and also have software compatible with what is used in class (e.g. Microsoft® Word, Excel, PowerPoint 2010, etc.). If you do not have a home computer, you should plan to visit a GTCC “Open Lab” to complete the required coursework.

The below checklist provides information about the minimum computer skills needed to register for a Quick Careers course. Potential students should thoroughly evaluate their computer skills using this checklist.

Good Computer Skills Self-Assessment


  1. You should be able to turn a computer on and off. And, you should know the difference between an operating system and an application software (i.e. Windows® 7 versus Microsoft® Office 2007).

  2. Do you know how to use the computer desktop?
    1. Do you know how to make a folder on the desktop?
    2. Do you know how to save information on the desktop?
    3. Do you know how to retrieve information from the desktop?

  3. Do you know what a flash drive is?
    1. Do you know how to make a folder on a flash drive?
    2. Do you know how to save information on a flash drive?
    3. Do you know how to retrieve information from a flash drive?

  4. Do you know how to use the internet?
    1. Can you bookmark a website?
    2. Can you “Google Search”/research information on the internet?

  5. Do you have a personal email account?
    1. Can you access your personal email from a computer other than your home computer?
    2. Can you send internet links via email?
    3. Can you send an attachment in an email?

  6. Do you know how to create, save, and use a basic Microsoft® Word document?
    1. Do you know how to use word-processing software?
    2. Can you type at least 25-30 words per minute?

  7. Are you familiar with Microsoft® Excel, a spreadsheet software?

  8. Are you familiar with Microsoft® PowerPoint, a presentation software?

If you are unemployed or under-employed, you may qualify for a Workforce Continuing Education (WCE) Scholarship. Email to ask about a scholarship.

Additionally, the NCWorks Career Center may be able to help through the Workforce Innovation and Opportunity Act (WIOA) program. For more information, call NCWorks Greensboro at 336-297-9444 or NCWorks High Point at 336-882-4141.

You may register online: Register

Students must purchase books BEFORE the first day of class.

Required books are:

ISBN 9780323824491. "Medical Terminology:  A Short Course" with online access, ninth edition. From Elsevier. About $93 at GTCC Bookstore:

ISBN: 9780443108839. "SimChart for the Medical Office: Learning the Medical Office Workflow," 2023 Edition, with Evolve, from Elsevier. About $162 at GTCC Bookstore:

Students who successfully complete the Medical Receptionist class will receive an Award of Completion.  

Requirements for successful completion:

  • Attendance: Must be in class 90% of class hours.
  • Coursework: Must achieve 80% on coursework.

No, you cannot miss the first day. Students registered in a hybrid and online course MUST attend the first day of class. Students who are absent the first day of class will not be allowed to enter class.

The college will make a 100% refund of registration fees if you officially withdraw from class before the first meeting. Also, if the class is canceled or full, GTCC will make a full refund.

The college will refund 75% of the registration fee (of tuition only) if you officially withdraw from the class on the first day of class or before the class reaches the census date. The census date varies from class to class.

Non-attendance is not a basis for a refund.